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Knowledge Base:  

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Can you recreate my logo in vector art?
Yes, we're able to recreate over 90% of all the bitmap logos we receive. If your logo was originally created in vector art, and then simply saved to a bitmap format (ie: GIF, PNG, JPG), it's likely th
Can you use my JPG, GIF or PNG file to imprint?
No, unfortunately we cannot. JPG (also JPEG), GIF (Graphics Interchange Format) and PNG (Portable Network Graphics) are Raster graphic (bitmap) file formats used for websites, and are not intending fo
Difference between Table Cover Imprint Types
Classic Imprinted, Simple Applique, Signature Color, Vivid Color Dye Sub, & Full Print Dye Sublimation
Do I need to add bleed to my artwork?
All truss graphics must be designed to the appropriate template under the artwork specifications tab. Within this template there is a bleed line indicated, and trim line and a safe zone. You must desi
Do I need to design my artwork right on the template?
Yes. It is preferred that you design your artwork in Adobe Illustrator on the design layer inside the appropriate template. Do not delete the template before uploading. We need to check your artwork a
Do you provide a proof before production?
Your artwork will be readied for production after which a Digital Artwork Confirmation (FREE) will be created and emailed to your for final approval before your order is entered into production. [ Vi
How can I care for my dye-sublimation printed table cover/runner or other dye-sublimation printed fabric graphic?
Fabric Care : [download instructions]
How can I care for my imprinted table cover?
Fabric Care : Machine wash separately on extra delicate cycle using cold water & mild detergent (Woolite®). Tumble dry on ultra low/delicate heat setting for 8-10 mins (less dry setting). Do not iro
How do I complete the Artwork Confirmation?
Step 1. Step 2. Step 3. Step 4. Step 5. Step 6. Step 7. Step 8. Step 9. Step 10.
How do I convert fonts to outlines in my Illustrator file?
Download instructions here
How do I measure my table legs for a Contour Table Cover?
Table leg measurements are not the same for all tables. For best fit, provide us with the leg measurements of your table(s). If custom leg measurements are NOT provided, standard leg measurements
How do I order a reprint?
When placing your order online, select "REPRINT: Use my archived artwork from previous order." under the "Logo File" option when choosing your options. Or call our sales office at 800-969-9913 and we'
How do I send in my artwork to you?
After completing your order, you'll be redirected to a page with a link to Send Us Your files.... or there’ll also be a link located on the bottom left of your invoice... or you can go anytime to th
How Do I Send You My File(s)?
Q: How do I send in my artwork to you? A: Go to the blue bar along the top of any of our webpages: mouse over the SEND YOUR FILES pull-down and select "to Production".
How many colors can my logo have for the price I see online?
You can have any number of colors in your logo. All colored logos are printed using full-color print methods.
How to view a print file at actual print size?
View at actual Size : [download instructions]
How to View my Ai or EPS files without expensive software?
I need to cancel my order. Will there be a cancellation fee?
• If your order is still pending, there will be no fee charged for you to cancel your order. • If your order and artwork have been processed for production, and an artwork confirmation has been
My template is at half size. What resolution should my photos or raster elements be?
When designing at half size (50% scale), all photos or other raster elements should be between 200-240 pixels/inch. At print size (100% scale) they should be between 100-120 pixels/inch.
PMS colors
PMS colors are recommended for all critical colors. When a PMS color is used in the artwork, we print using the CMYK values from Pantone's Plus Series Color Bridge (coated). These values are the mixtu